December’s speakers were representatives of ICAS, the Independent Complaints  Advocacy Service. They gave an interesting presentation on the support they give to patients who wish to make a complaint about  their treatment or services, and the ways in which feedback and complaints can result in improvements in services. You can contact them on 0300 456 8348.

At the January meeting Nick presented the annual accounts and lots of cake and biscuits were eaten.

This year’s annual meal was at Maxine’s restaurant at Bannatyne’s Hotel.

There will be a separate meeting to discuss the Not So Manic Now DVD project in March or April– more details will be sent to you nearer the time. SUIS will be on board and Darlington Borough Council are allowing us to film on High Row provided notice is given.

Please bring back any books you have!! We don’t have many left and other members would like to read them.

Jo

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